Terms & Conditions


On receipt of your flowers please unpack carefully, re-cut stems and place in fresh water. Flowers like to be kept cool so please keep away from direct heat, our of direct sunlight & in a cool room. 

It’s advisable to cut stems, clean your vase & change the water every couple of days and use the flower food provided. 

Please note the flowers are seasonal, the bunches will vary week to week due to what is in season and fresh - no posies will ever be the same. The photos used are simply an example of our flowers and style of posies.

The flowers used are British and have no chemicals, insecticides or pesticides used, they may not last as long as the chemically grown Dutch flowers. 


We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your item is faulty, please do get in touch. 


If you wish to return a product, please contact us at hello@claudiaandb.co.uk and we will be able to help. All returns must be done so within 14 days of purchase. Return goods must be received undamaged. Returned goods are a direct cost to you, we regret we cant pay for postage.